B2B Insurance Appointment Setting
Non-Profit Organization - Fund Raising Lead Generation
24*7 Solutions .....Believes in Quality
Customer Service
Outbound Telemarketting
Lead Generation
Banking & Insurance
Appointment Setting
Third Party Verification
24*7 Solutions .....Believes in Quality
24*7 Solutions has put together an extraordinary team of customer service professionals, robust technology and proven technique to provide you the best customer connections you need.
Our Mission: “To provide our clients with the highest levels of performance and to be committed to continually investing in our people, processes, infrastructure to deliver world class service standards
24*7 Solutions .....Believes in Quality
Quality is the framework of Xplore’s business policy and will always be. Quality consciousness, Adherence to quality parameters and redefining the policies are the determining factors behind customer Satisfaction , reduction in client rejections, increase in revenue generation.
The quality process is divided into:
Call Quality Monitoring ("CQM"), which is a quality measurement tool to evaluate and establish the quality of voice delivery which can be random or sporadic. This is across the multiple parameters of customer support soft skills, product knowledge and resolution accuracy of an agent.
Data quality assurance, which is a quality measurement process to ensure accuracy of the data captured, updated and validated by an agent. This ensures that the error rates are within the service levels prescribed by the client and moves towards zero defect principle.
Compliance Monitoring, which checks for adherence to legal and statutory compliances and conformance to client specified policies and procedures in other words the latter which in the industry is better known as “critical to quality” adherence.
Quality on Quality, which is a process to check the accuracy of the call quality evaluation carried out by the Transaction Monitoring Officers who work in quality assurance processes.
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